Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the SETBOOKGO online booking platform available at https://setbookgo.com (the "Service"), provided by Individual Entrepreneur Aleksei Khrebto, Meskheti Street N31g, Office Space N3, Floor 0, Borjomi, 1200, Georgia ("we", "us" or "our"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. Definitions

• "Merchant" — a business user that registers an account to offer bookings through the Service.
• "End Customer" — a person who books the Merchant's products or services through the Merchant's booking page or widget.
• "Merchant Content" — information, texts, images, prices, schedules and other materials the Merchant publishes through the Service.
• "Booking Data" — information about bookings made by End Customers, including their contact details.

3. The Service

The Service is a hosted (software-as-a-service) booking platform. Depending on your plan it includes: a personal booking page and embeddable booking widget, a unique booking link and QR code, an administration panel, booking notifications, and related features. The Service is provided online; no software is installed on your servers. We may improve, modify or discontinue individual features; if a material reduction of a paid plan's functionality occurs during a paid period, you are entitled to a pro-rata refund for the unused period.

4. Eligibility and Account

The Service is intended for business use (B2B). By registering you confirm that you act in the course of a trade, business or profession, and that you are authorised to bind the business you register. You must provide accurate registration information, keep your credentials confidential and promptly notify us of any unauthorised use of your account. You are responsible for all activity under your account.

5. Plans, Fees and Payment

The Basic plan is currently provided free of charge. Paid plans, where offered, are billed in advance for the selected billing period. Except where these Terms or mandatory law provide otherwise, fees are non-refundable. Prices may change; changes take effect from your next billing period after reasonable prior notice. We may modify or withdraw the free plan with at least 30 days' notice, in which case you may export your data as described in Section 12.

6. Licence and Intellectual Property

We grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes for the duration of your subscription. All intellectual property rights in the Service remain with us. You retain all rights to Merchant Content; you grant us a non-exclusive licence to host, reproduce and display Merchant Content solely to the extent necessary to operate the Service.

7. Acceptable Use

You must not: (a) use the Service for unlawful, misleading or fraudulent activities; (b) publish Merchant Content that infringes third-party rights or applicable law; (c) attempt to gain unauthorised access to the Service or its infrastructure, or disrupt its operation; (d) resell or provide the Service to third parties as your own service without our written consent; (e) use the Service to send unsolicited communications (spam). We may suspend or restrict accounts that violate this Section after notice, or immediately where the violation creates legal or security risk.

8. Merchant Responsibilities Towards End Customers

The contract for the booked product or service is concluded directly between the Merchant and the End Customer. The Merchant is solely responsible for: the accuracy of Merchant Content (including prices and availability), performing the booked services, its own cancellation and refund terms, and compliance with laws applicable to its business, including consumer protection and data protection obligations towards End Customers. We are not a party to the Merchant–End Customer relationship.

9. Data Protection

Our processing of personal data is described in the Privacy Policy. With respect to Booking Data, the Merchant acts as the data controller and we act as a data processor processing Booking Data on the Merchant's behalf and instructions, in accordance with Article 28 GDPR. A data processing agreement reflecting this relationship is available on request at the contact address below and forms part of these Terms for Merchants subject to the GDPR.

10. Third-Party Services

The Service integrates third-party services (for example payment processing by Stripe, SMS/WhatsApp delivery by Twilio, Telegram notifications, email delivery providers). Their availability is subject to the respective provider's terms, and we are not responsible for interruptions attributable to third-party providers, provided we use reasonable efforts to restore integrations.

11. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may temporarily suspend the Service for maintenance, updates or security reasons, and will use reasonable efforts to minimise disruption.

12. Term, Termination and Data Export

These Terms apply for as long as you maintain an account. You may terminate at any time by deleting your account or contacting us. We may terminate or suspend your access if you materially breach these Terms, fail to pay applicable fees, or misuse the Service. For 30 days after termination you may request an export of your Merchant Content and Booking Data in a commonly used format, after which we may delete it in accordance with the Privacy Policy and applicable law.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH DISCLAIMERS ARE NOT PERMITTED BY MANDATORY APPLICABLE LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA OR PROFITS. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR EUR 100 IF NO FEES WERE PAID. NOTHING IN THESE TERMS LIMITS LIABILITY FOR INTENT, GROSS NEGLIGENCE, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. Indemnification

You agree to indemnify and hold us harmless from third-party claims, damages and reasonable expenses arising from Merchant Content, your relationship with End Customers, or your breach of these Terms.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or by email at least 14 days before they take effect. If you do not agree with the changes, you may terminate before the effective date; continued use after the effective date constitutes acceptance.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Georgia. Disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Georgia, without prejudice to mandatory provisions of law that apply in your place of establishment.

18. Contact Us

If you have any questions regarding these Terms, please contact us at:

• Name: Individual Entrepreneur Aleksei Khrebto
• Identification Number: 326136818
• Registration Date: 28/03/2023
• Registered with: LEPL National Agency of Public Registry
• Address: Meskheti Street N31g, Office Space N3, Floor 0, Borjomi, 1200, Georgia
• Email: privacy@setbookgo.com